Mercari Reviews and Complaints

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Mercari Reviews

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  • Mercari App - Worse Selling app there Try POSHMARK OR VINTED is Better

    This is the type of SELLERS Mercari likes to keep 1. Sell counterfeit items 2. Sellers with no customer service 3. Sellers that do not like to answer questions on their items Does not matter if you are a good buyer or seller, they prefer to have people who sells or purchase item regardless of authenticity with no complaints. They cherry pick who they want to keep and kick out anyone they want. They usually kick out only the good buyers and sellers. Be warned when using this app. Better to go on Vinted - Better Customer Service and Lower Fees. More...
    lilwaif's Picture   lilwaif    0 Comments   Comments

    So I sold a michael kors purse of mine for 110 which was lost in shipping so mercari cancelled the transaction and refunded the money to the buyer. I recently found out the purse was finally delivered about a month ago so I reach out to the buyer, no response. I then contact mercari through the helpline (which is completely frustrating, they need to have a helpline number) and THEY SENT BACK AN AUTOMATED MESSAGE. It basically said they cannot release the funds because they were refunded to the buuer before the purse gor delivered. I was so angry I sent ANOTHER MESSAGE demanding they pay me... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    kathlynevaeh's Picture   kathlynevaeh    0 Comments   Comments
  • Horrible business to be involved with

    As a seller on Mercari, I was advised that I was selling something fraudulent, when I asked what I was selling that was fraudulent, they only sent me a vauge letter back saying I didn't follow the rules, and banned me for 24 hours...wouldn't tell me what I did wrong. I had a buyer purchase a shirt, she didn't like it and tried to say I sent the wrong item, Mercari approved it and when I got it back, it WAS correct and the buyer stained it. When I sent a message to Mercari regarding this, they never got back to me. I even had a buy break something, and want a refund, Mercari... More...
    (Shopping, Chain Stores)
    sugarbutt73's Picture   sugarbutt73    0 Comments   Comments
  • Inappropriate seller

    I was looking at this cute stuffed rabbit for my little brother, I was interested in this so I asked how much for free shipping, she said you're kidding right? Then I said nope l, and I said like 10 and free shipping.?.i was interested in more of her things, and I said her bio which said no free shipping,so I went back and said never mind no thx, that's when she said "yeah next time you're gonna message someone please read the description first, I'm blocking you for your ignorance. Bye." More...
  • Not appropriate sellers

    I was really interested in this cute stuffed rabbit, I was just wondering about how much it would be for free shipping, so I commented on the rabbit and I said, " how much for free shipping" she said " you're kidding right". Then I said nope and I said like 10 and free shipping, then I glanced at her bio at it said no free shipping, so I went back and said never mind thx, the. She commented back and said " yeah next time you're gonna message someone please read the description first. I'm blocking you for your ignorance. Bye." And o was shocked... More...
    Orange119's Picture   Orange119    0 Comments   Comments
  • No payment

    I sold 2 gift cards totaling $100- for $40 to a buyer. I researched thru Mercari to see what others were charging for these items in order to have a competitive price. The cards were purchased. Today once notification came thru that they were delivered to the buyer- the transaction was cancelled because I am not allowed to sell these..??? Hundreds of other people are selling these. I will not be getting my gift cards back. The buyer just gets to use the $100 gift cards and Mercari is unreachable to help. Why would Mercari cancel an active transaction? The item wasn't just... More...
    Kstone's Picture   Kstone    1 Comments   Comments
  • Mercari are scammers and criminals

    I'd like to tell you people exactly what I think about your app. I think you are criminals and I'm worried that you have my financial info tbh. You act all high and mighty like you don't allow counterfeit items, yet you are the site that sells the most counterfeit items ever. At least one a hour if not more. There's always this new rule or that new rule that you threaten sellers about. And you protect the scammers that buy before you protect a proven honest seller. You make me sick and I pray you go out of business asap. I'm reporting you to BBB and I hear you have... More...
    Patricia1001's Picture   Patricia1001    0 Comments   Comments
  • Filled with Scammers, Awful Customer Service

    I originally signed up with Mercari when a Poshmark client told me that Mercari only takes 10% of the sale rather than Poshmark's 20%. hat makes a BIG difference when you are selling a big ticket item. But I have now had 3 out of 3 BAD experiences with Mercari and its customer service is AWFUL. I had a woman claim my LV bag was fake, and it was not. Apparently, she just wanted to test drive my property. Another claimed there was damage to a John Hardy 18K gold and sterling silver necklace she purchased from me at 80% off. I am now told she is sending it back to me damaged.... More...
    (Shopping, Chain Stores)
    mfprevost's Picture   mfprevost    0 Comments   Comments
  • Terrible customer service, full of scammers

    I purchased a designer handbag I later found out was counterfeit. I then requested a refund from customer service, only to wait several days before I got a response and they said they would give me a return label but didn't. I told them where's my return label, only to wait several more days until finally getting it. They told me to ship the item by the date printed on the label and found out it was already the last day. I was furious but there was no point in messaging them back at this point when they would only reply to me whenever they felt like it. I had to rush to the post... More...
    (Shopping, Chain Stores)
    acidmin's Picture   acidmin    0 Comments   Comments
  • Haven't received payment

    Item# 11984351. Sold by ashirle to Lorrane Schuster. I at first sent the wrong suit. You all gave her a return label I got it back. Mean while I had shipped her the correct one I paid shipping this time and Asps tracking # 9405510200793287878962. She has it now and you refunded her so I messaged her and no answer. How am I going to get paid my $25.00? I have been trying to get ahold of you all. More...
  • Mercari stole my money

    Mercari put a hold on my account. I bought a phone on an online site & it came with Mercari app on it. I signed up for direct deposit & changed all info to my name. When I put my name on direct deposit to deposit the 512.00$ I had on the aacount from sales, they put a hold on my acct for no reason at all & asked me for my SS # & pics of my license, I gladly sent & they still will not release my funds, is that legal? Can they hold my money & keep it? Dont they at least have to release my money? Its over 500$!! Im shocked, they had no problem taking 10% out of sales,... More...
  • Discrimination and Harassment!!

    This is the WORST company I've ever been a part of. These people are just crazy!! I bought and sold on here for about a year now and have been treated like garbage since I became an established seller. They find "certain" people to harass and falsely accuse of breaking their rules. Then they hand out severe disciplinary actions that are completely unfounded. I was accused of Copyright Infringement for selling a bracelet that I had actually bought on Mercari! There was no copyright offense!!?? Then they accused me of having "multiple accounts" which of course was a... More...
    (Shopping, Chain Stores)
    And5300's Picture   And5300    2 Comments   Comments

    This is the worst app ever. I welcome the chance to treat them like they treat us. Like crap! These robots are seriously mentally deficient. I am 67 years old so I have been around. NEVER have I dealt with such hateful, paranoid, crazy, unreasonable useless beings!! They don't help their members at all. Just answer questions with robo answers copied and pasted. Having nothing to do with your problem or question. They cancel people right and left for the goofiest reasons. Sooo many people I met on there are there one day and gone the next and they get no explanations. Read the reviews... More...
    (Shopping, Chain Stores)
    banjones's Picture   banjones    1 Comments   Comments
  • Account deletion

    I am very angry in the fact that i am a frequent user of mercury and have spent lots of money using this app and randomly at 2am my account has been deleted for no reason. i would really love if the company could undelete it or email me because i use this app daily if not i will not be using this app further and will have to share this bad experience with all my friends that i shared this app with More...
  • Descoware pot cooware

    I am with mercari for a year and had been a good buyer for a year , recently Jan 10 2017, I bought a cast iron pot , it came with a big chunk of paint had been chip off I requested to return the item to seller one of the team member Maria took over, and I did not know what happy to my page it got freeze it wouldn't send messages or photos, and the company set the way now, you can reach out to them, nobody can call it is totally no help anyway. More...
    (Delivery Services)
    Anoldfool's Picture   Anoldfool    0 Comments   Comments
  • Account Wrongly Closed- Poor Customer Service

    They deleted my account and accused me of fraud and maintaining multiple accounts. I had only one account and had made 2 small purchases under $6 in 6 months. I never sold on the site. After 5 emails and the continued response from them in form letter, I have no answers. They keep saying that I had received multiple warnings. I did not. They will not provide copies of the warnings nor will they give me dates of the warnings. They will not tell me what part of my personal info is duplicated on another account. I am concerned THEY may be a front for fraud and identity theft. More...
    sahm00's Picture   sahm00    1 Comments   Comments
  • My address is not working and I KNOW it's valid.

    So awhile back my mom gave me a debit card and I decided that I wanted to use it on mercari. At the time she gave it to me, we were away so I decided that I'd use it when I got back home. When I got back home, I decided to use my card. I entered all of my information including my address, zip code, etc. and I even DOUBLE CHECKED IT and I googled it just to make sure I was entering the correct address code and that my address was valid. I then entered my debit card number and clicked "add card" When I did this, something popped up telling me to "check my zip billing... More...
    (Shopping, Chain Stores)
    Orinana's Picture   Orinana    1 Comments   Comments
  • Mercari refuses to release my sales proceeds to me

    Re: Item ID : m850152773 usps tracking # 9361289683090129217585 Mercari is still holding my money after the buyer ignored my requests & Mercari's requests for rating the transaction. 2 days ago Noreen at Mercari wrote that she's gonna make 1 last attempt to get me rated so that I can get paid by asking buyer one last time to rate. However this buyer choses to ignore the request again. You'd think Noreen will respect her promise to rate me so that I can get paid. Aaron & james Z said no they want to give more time to the buyer when the policy clearly gives buyers 3... More...
    Greatmom4's Picture   Greatmom4    2 Comments   Comments
  • Contradicting company

    Mercari can't keep their own policies straight, including what they write in their FAQs. From one sentence to another on their policies (such as returns, receiving funds, etc) they contradict themselves and don't make sense. If you contact customer service, they almost always favor the buyer. This is an issue because lots of buyers on there buy something and never open the app again. In order to get your money, you need them to rate you. Mercari will put up a never ending battle to get the sellers their money, and they never follow their own policy. I had to screenshot their... More...
    (Shopping, Chain Stores)
    sammymommy123's Picture   sammymommy123    0 Comments   Comments
  • Discount coupon

    My first issue is that it is entirely too hard to contact someone who has some control over my money. Secondly, I recently purchased a pair of men's size 12 sneakers off the site and I had a 30% off coupon but I don't think it was applied (according to the amount I paid), but it's (the coupon) into longer available. I would gladly appreciate if someone (from Mercari) would contact me on this issue. Thanks in advance More...
  • Horrible Company

    They deleted all my listings and suspended my account on CHRISTMAS! They said I was engaging with customers about trading. A customer would ask to trades and I would say I DO NOT TRADE. Apparently, that means I engaged in trading? But, that isn't even the worst part! I bought a Kylie Birthday Edition mini matte lipsticka. They seller swore it was real, and when I received it, it was completely fake. They actually contained glue! So, i contated Mercaru about a eefund, it took them 4 days to approve it and they approved it the night before Thanksgiving! So, my public library was closed... More...
    tnstetter7's Picture   tnstetter7    0 Comments   Comments

    I've used Mercari for years and have enjoyed my experience. The events that occurred today have showed me that there is ZERO customer support, and no security with my credit card information. Today a username commented on a bracelet listing saying that they wanted me to email them because they were interested in a dress I had posted. I had copied down the email, and within a minute, the comment was gone. Did not say it was deleted but the comment was completely gone like it was never there. I emailed the user, and got a quick response with writing that was confusing and did not make... More...
    (Shopping, Chain Stores)
    Melissagreen's Picture   Melissagreen    1 Comments   Comments
  • Be Careful

    Even with a tracking number, You lose with this company ! A person can say they never got the item and you are on your own. They will cancel the order, The buyer keeps his money and your item, The post office says it was delivered and you're screwed, Then Mercari say they not responsible, You better off getting in your car and delivering it yourself M. Never will trust this bad system again ! More...
    (Delivery Services)
    Kenwetalk's Picture   Kenwetalk    3 Comments   Comments
  • they want my Social Security number to shop online??

    I have done a lot of online shopping and have never been asked to verify my identity to do so. I have purchased three things from Mercari (infant shoes and 2 outfits) for my soon to be granddaughter. I went to checkout from a purchase of a Nike hat and bootie set and a message popped up saying my account had been suspended indefinitely and I could no longer like, but, sell items on Mercari. I was like, wth?? I sent a message and asked them wth??, and told them I should have listened to all the horrible reviews ect. I received a request form asking to "verify my identity" and... More...
    (Shopping, Chain Stores)
    Tgleason777's Picture   Tgleason777    0 Comments   Comments
  • Refund

    I ordered UGG BOOTS seller updated tracking information 7 days later tracking number never update contact seller several times no response contact MEECARI who tells me I need to work it out with the seller but how can you work something out with a,seller who is unresponsive then once you contact them In regards to a particular problem and they respond you are not allowed any further contact in regards to the matter.. More...
  • Fake apple I phone 7 plus seller name sneaker head

    Fake remade I phone!! I purchased what I thought was a apple I phone 7 plus for 250.00$ and it wound up being fake!!! I complained to mercari sent them photos and proof of scam so they approved the refund only after item arrives back to seller! Now in the meantime I accidentally send it to the wrong area with wrong shipping label and the customer support lady asks me to send it to her in a message the next day of pictures and without resolving the issue mercari automatically released my funds to the seller!! In the meantime they guy made 200$ plus more off of others with selling more and... More...
    (Mobile Phones)
    Kirahall's Picture   Kirahall    0 Comments   Comments

    I was sent an email on 12/04/2016 @ 1:29am that my account was under review & within a couple of hours my user privileges & account was REVOKED. I was a good seller with legitimate products, the product in question was one recently purchased on this very site...HOW IRONIC! PENALIZE ME FOR PRODUCTS SOLD BY THE PAGE ON THIS SITE. I really don't care that I can't sell on this site anymore, I just want my purchases & MY MONEY FROM SALES! This site values CROOKS & NOT HONEST SELLERS!! DON'T WASTE YOUR TIME ON THIS TRASHY SITE! More...
    Msneva's Picture   Msneva    0 Comments   Comments
  • Mercari can't stand by their refund policy

    I purchased a skirt which was listed as good condition. When I received it, I found some light brown marks and wanted to return it. The customer service representative Ron denied my request because the item was listed as "good condition" so it's NORMAL to have stains. And he said if I don't like it, I can relist it for a new buyer...WTF?! Why would I have to list a skirt with stains and find another dummy buyers in order to get my money back? Totally unacceptable. I won't purchase again. More...
    (Shopping, Chain Stores)
    bibufish's Picture   bibufish    1 Comments   Comments
  • Someone using my phone number for account

    My name is Janet B Wassell. A Ms Jami Stafford is using my phone number for her Mercari account and I want it closed immediately if not sooner. This has been my number for more than 16 years. You may contact me by email to obtain the number as well as other information you may need. I want this addressed immediately. You may reach me at jbwassell@gmail.come. Thank you in advanced for your anticipated cooperation concerning this matter. Janet B Wassell More...
  • Mercari deleted my account by accident!!!!

    I was buying a new sweatshirt off of the mercari app and I commented to the seeker telling them I would be buying off another account which was my aunts account. She decided to give me an early Christmas present and pay for the sweater off of her account. This is the reason I told the person I was buying from that I was going to buy off another account. A few hours later I received a notification from mercari saying they believed I was committing fraud and that I had multiple accounts under my name. Keep in mind I did not I just used my aunts account to buy the sweatshirt as she wanted to... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Dcarty404's Picture   Dcarty404    2 Comments   Comments
  • STILL dont have my product

    I bought a phone case from someone about a month ago and the trackjng number worked but it never changed the process it was going through. -as if the seller never actually shipped it, now after complaining to them that if i dont get it in the next week or so ill be returning their item and i will not be rating them. Now i no longer have access to the tracking number! What the actual heck do i do?! More...
    (Delivery Services)
    Bertrama62498's Picture   Bertrama62498    0 Comments   Comments
  • Mercari is stealing my money

    Mercari suspended my account for no good reason, They were demanding my social security number and my drivers license number. They said they want to make sure that I am not funding TERRORISM...I am a grandmother and I sold some jewelry from my mothers estate, she recently passed. Mercari is not allowing me to direct deposit my money into my bank account from my sales. They are stealing $198.00 from me. I just keep getting a message from them stating that they want all of my personal information. I will be calling channel 12 news. Do not sell on this site, you will regret it. There is no way... More...
    Paulownia's Picture   Paulownia    1 Comments   Comments
  • Returning items

    I will never be using this app again or promote it to be used! In many cases item that are used are being sold on this app. For that reason it doesn't fair to return items becaus a person can purchase something and then use it and return it. I usually sell my items on poshmark and all sales are final. One girl tricked me into selling my stuff on mercari and of course they don't charge as much for the fee but It doesn't feel as "safe" to do business as poshmark. Now I would like to receive my return ASAP to resell it and the buyer is trying to negotiate prices. After... More...
    Joycequijano's Picture   Joycequijano    1 Comments   Comments
  • Got suspended for wrong reason

    I woke up this morning "We noticed that you posted a comment that promotes and advertises your personal account. Mercari does not support advertising or soliciting in any format. We have removed this comment for you" and my account was under review and then i got this messege "Your ability to sell and create new listings has been suspended for 1 month. However, you are still able to purchase, Like, and Comment on existing listings" I contacted them twice and they're keep repeating the same answer over and over Here is the policy that I haven't violated... More...
    Koko2000's Picture   Koko2000    1 Comments   Comments
  • Suspended my account...FOR NO GOOD REASON!

    I have enjoyed buying from Mercari. I have purchased a few pair of shoes....only to try for a 3rd pair, and received an email saying my account has been suspended for 'suspicious' activity. (??) They are demanding either a full photo of my license OR my SS #!!! Isn't it ILLEGAL, to ask for confidential information like this? I have NEVER been asked for that kind of information from a company. I called my attorney and he agreed to NEVER give that kind of information out, and if they are threatening this is the only way to reactivate my account, they should be banned from... More...
    (Shopping, Chain Stores)
    phtraynor's Picture   phtraynor    4 Comments   Comments

Mercari Reviews By Product


Mercari Comments

CajunDaizee says: (2 years ago)
This site is nothing but a breeding ground for honest people to get ripped off. Their Buyer Protection sounds great until you actually try to contact customer service through their "Help Center." They should call it the "No Help Center!" If you buy anything, hope it's from an honest seller and make sure it's money you can afford to lose if not. And you also better hope after the seller marks it shipped that you receive it within a few days because the seller can request that their funds be released even if you have not received your purchase! So many issues I can't even list them all. Just don't expect customer service to help you if you have an issue. USE THIS SITE AT YOUR OWN RISK! You have been warned.

4569angel89119 says: (2 years ago)
Seller here sold a 12 dollar item and they said my bank account gor deposit was wrong stole all of it from me . Funny when I needed s 20 dollar refund it wrnt thru my debit card to the so called non eorking account so why not the 12 bucjs , they ignored the bbb slso when I contacted them for help . beware don't sell a damn thing on this site you'll get screwed out of the sale and shipping costs. Alert consumers sbout this . Oh ty mecarri for indefiemtly banning me ftom you site best idea ever now refund my 12 bucks you theifs .

jhawaii808 says: (2 years ago)
This site is a joke. I few of my items were flagged and removed due to mercaris policies...however I see a lot of other people selling the same stuff that was removed and flagged from my listings. Why only punish some and not all!? Not to mention you can't really ship an item out for $3-standard shipping. Prices here are $5+ (Hawaii) due to weight. They really need to update their options on shipping and possibly include shipping methods such as flat rate shipping. And I dont get why we have to rate when the person you sold it to receives the item...what if they dont ever rate? You lose out not only on your item but the money that just in limbo.
Overall its good in some ways not bad in some ways.

MAYJUR says: (2 years ago)
ladies please be careful when purchasing used purses I bought a used coach bag it said some wear and tear and a couple of stains when I got it. it was a lot of WEAR AND TEAR I had to email MERCARI about 4 times no number to really get in touch with them after 3 weeks I get and email 10:30 pm that my transaction was completed REALLY so PLEASE be careful what you am out of 40.00 and have a DIRTY NASTY PURSE.

star5carri says: (2 years ago)
This sites communication aspect is none existent body answers the emails and there are a lot of scammers beside the fake that one lady was mad I left her only good feedback not great because the item was not as described so she want around flagging my comment ,saying they were rude when none of them were and mercari didn't even check to see what my comments are ,just tells me if I keep getting flagged I will be removed ...smh

Wpfloyd2 says: (2 years ago)
I sold 2 pairs of Mek Jeans, the buyer recived them before New Year, and wont leave a rating. So i havent got paid yet and Mercari staff has yet to respond to several of my emails. I feel like i got robbeb, is it that easy to steal from people on here, Mercari dont care!

Mcat says: (2 years ago)
I am trying to get a hundred dollar refund as a seller has now refused to ship an item and I can't get in touch with anyone. I am very upset and want my money

Jesstyle1 says: (3 years ago)
Mercari at this stage seems to be about as productive as placing an ad in the newspaper classifieds. No social aspect to this app, yes you can share listings but only to FB it twitter. Limited features! Had a long way to go before being compatible to Poshmark or Vinted and other apps of this type. The $1 credit is a joke when like apps offer $5-$7. Overall I am not very impressed so far

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