Mercari Reviews and Complaints

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Mercari Reviews

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  • Suspended account

    I have a MAJOR issue! Me & my sister at this moment live in the same house hold & both have 2 separate accounts....We both got a msg saying it looks like ONE person has two accounts and that one would be my sister wrote them back and explained the situation and they reinstated her account...however on my account •Alyssa• they keep saying you are operating more than one account and that I will have to choose which account to keep and the other will be deleted... me and my sister have had two separate marcari accounts for three years now and both are in good... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Can’t follow sellers

    I have been following sellers that I’m interested in just like I do everywhere else. I have only followed 200 people. It won’t let me follow anymore. I deleted a few to see if I would be able to add some new ones. I was able to, but only until my total hit 200 again. How am I supposed to get exposure as a new seller if I can’t follow other sellers? Also, trying to reach their customer service is a joke. I have only found one way. I have to create a fake issue for an item I have bought. Then I proceed to explain my real problem. Nothing yet More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Customer service is not reply

    I've been going around and ask for help but mercari seem to not reply and not try to help me at all, now my account get suspended for some stupid reason, you ask me to verify my identity, I did but you said you can't verify and ask me to contact the help center, they usually took more than 24 hours to reply me, and so my account may be will close by you before they reply, please help, ai really need you to cancel the suspension and reply my message from the help center in the next 5 hours or I will have to contact my lawyer to interfere. The shipping address I used for the account... More...
    (Legal Services)

    I purchased shoes on here for 50$ and the seller told me they were a 8.5 but it was a 8 and they were too small and I contacted mercari and told them and they said they can't give a refund? So basically I got cheated out 50$ and a pair of shoes that don't fit, this has happened before, they don't care at all, they just want money money money I'm thinking of deleting app because they are so careless and greedy, if you download it prepare to run into many problems just saying More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Jaechristine's Picture   Jaechristine    0 Comments   Comments
  • They my account deleted

    I received a msg saying that I had Invitational Credit Abuse. This was impossible because I legitimately just tell my friends to download the app and use it for themselves, but I haven't told anyone to do it in 2 weeks. Earlier that evening I had gotten into a bartering fight with this girl about how I wasn't going to lower my prices. I believe she reported me and I had my account removed. That is simply outragous. I had been using Mercari for many years and I'm very sad to leave. I can't even contact the company to tell them what happened. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Annamay's Picture   Annamay    0 Comments   Comments
  • Chat Messaging

    Mercari some how changed messaging. I've been asking as a seller, how can I chat or message to someone that has liked an item I'm selling. Previously I would thank the person for liking my item, and chat if they were interested and possibly making a sale. I want to continue thanking the person that likes an item? Is it possible? More...

    Please remember, the Mercari team is ran by teenagers who give 0 F***''s about you, always know this. I (was) a seller. I sold tons of stuff. I wrapped my packages in pink mailers, pink tissue paper, pink ribbon and glittery pink thank you cards with had written notes W/ a free gift that anyone could use, along with shipping the girls order the next day. I've always gotten great reviews (170 ) until a NEW user rated me "good". I messaged her to ask what was wrong, she told me she loved everything, tissue paper, mailer, note (in her own words) etc, but she rated ME... More...
    KittyKat55's Picture   KittyKat55    2 Comments   Comments
  • Company Contact Info

    On 6/11/17, received notice of Account Suspension INDEFINITELY from selling & purchasing. Mercari will not allow Direct Deposit or a check of my account balance of $210.30 from previous sells. I have filed a complaint with the San Francisco Better Business Office & California Consumer Complain Division. Mercari closes sellers accounts & literally STEAL any money on your account. Filing a complaint can stop this abuse! Mailing Address & Headquarters Phone #: Mercari PO Box 171 San Francisco, CA 94104 Tele: 925-642-0564 Hope this helps the next MERCARI victim. More...
    (Shopping, Chain Stores)
    btmcneil89's Picture   btmcneil89    2 Comments   Comments
  • payment not recieved

    I have sold my shoes on mercari for 50.00. They said that it was processed may1st 2017,here it is may13 2017 no payment. Try to contact someone is not possible.they are in japan.its foul how they can just get away from not paying people their money but quick to take their percent out but never wanna give the money thats owed to the person who sells the items. DO NOT EVER DOWNLOAD THIS APP. YOU WILL BE SCAMED OUT OF EVERYTHING. More...
    (Shopping, Chain Stores)
    Jokerswife's Picture   Jokerswife    2 Comments   Comments
  • Banned me and cancelled my account for lies by them

    This site is horrible! They cancelled tv I bought from someone simply because I asked them to reach out to customer who hadn't responded. They kept several several of my dollars because I shipped items myself and the buyer still paid for shipping to which they said they sent me prepaid postage despite never being used. Next they gave me a stiff warning because I used the word trade in a message to a seller. I asked if they'd trade out one color from two separate listings. Mercari said they reviewed communication yet they issued warning! Next they shut down my account because I was... More...
    MsBrwn's Picture   MsBrwn    1 Comments   Comments
  • Mercari App - Worse Selling app there Try POSHMARK OR VINTED is Better

    This is the type of SELLERS Mercari likes to keep 1. Sell counterfeit items 2. Sellers with no customer service 3. Sellers that do not like to answer questions on their items Does not matter if you are a good buyer or seller, they prefer to have people who sells or purchase item regardless of authenticity with no complaints. They cherry pick who they want to keep and kick out anyone they want. They usually kick out only the good buyers and sellers. Be warned when using this app. Better to go on Vinted - Better Customer Service and Lower Fees. More...
    lilwaif's Picture   lilwaif    0 Comments   Comments

    So I sold a michael kors purse of mine for 110 which was lost in shipping so mercari cancelled the transaction and refunded the money to the buyer. I recently found out the purse was finally delivered about a month ago so I reach out to the buyer, no response. I then contact mercari through the helpline (which is completely frustrating, they need to have a helpline number) and THEY SENT BACK AN AUTOMATED MESSAGE. It basically said they cannot release the funds because they were refunded to the buuer before the purse gor delivered. I was so angry I sent ANOTHER MESSAGE demanding they pay me... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    kathlynevaeh's Picture   kathlynevaeh    1 Comments   Comments
  • Horrible business to be involved with

    As a seller on Mercari, I was advised that I was selling something fraudulent, when I asked what I was selling that was fraudulent, they only sent me a vauge letter back saying I didn't follow the rules, and banned me for 24 hours...wouldn't tell me what I did wrong. I had a buyer purchase a shirt, she didn't like it and tried to say I sent the wrong item, Mercari approved it and when I got it back, it WAS correct and the buyer stained it. When I sent a message to Mercari regarding this, they never got back to me. I even had a buy break something, and want a refund, Mercari... More...
    (Shopping, Chain Stores)
    sugarbutt73's Picture   sugarbutt73    0 Comments   Comments
  • Inappropriate seller

    I was looking at this cute stuffed rabbit for my little brother, I was interested in this so I asked how much for free shipping, she said you're kidding right? Then I said nope l, and I said like 10 and free shipping.?.i was interested in more of her things, and I said her bio which said no free shipping,so I went back and said never mind no thx, that's when she said "yeah next time you're gonna message someone please read the description first, I'm blocking you for your ignorance. Bye." More...
  • Not appropriate sellers

    I was really interested in this cute stuffed rabbit, I was just wondering about how much it would be for free shipping, so I commented on the rabbit and I said, " how much for free shipping" she said " you're kidding right". Then I said nope and I said like 10 and free shipping, then I glanced at her bio at it said no free shipping, so I went back and said never mind thx, the. She commented back and said " yeah next time you're gonna message someone please read the description first. I'm blocking you for your ignorance. Bye." And o was shocked... More...
    Orange119's Picture   Orange119    0 Comments   Comments
  • No payment

    I sold 2 gift cards totaling $100- for $40 to a buyer. I researched thru Mercari to see what others were charging for these items in order to have a competitive price. The cards were purchased. Today once notification came thru that they were delivered to the buyer- the transaction was cancelled because I am not allowed to sell these..??? Hundreds of other people are selling these. I will not be getting my gift cards back. The buyer just gets to use the $100 gift cards and Mercari is unreachable to help. Why would Mercari cancel an active transaction? The item wasn't just... More...
    Kstone's Picture   Kstone    1 Comments   Comments
  • Mercari are scammers and criminals

    I'd like to tell you people exactly what I think about your app. I think you are criminals and I'm worried that you have my financial info tbh. You act all high and mighty like you don't allow counterfeit items, yet you are the site that sells the most counterfeit items ever. At least one a hour if not more. There's always this new rule or that new rule that you threaten sellers about. And you protect the scammers that buy before you protect a proven honest seller. You make me sick and I pray you go out of business asap. I'm reporting you to BBB and I hear you have... More...
    Patricia1001's Picture   Patricia1001    0 Comments   Comments
  • Filled with Scammers, Awful Customer Service

    I originally signed up with Mercari when a Poshmark client told me that Mercari only takes 10% of the sale rather than Poshmark's 20%. hat makes a BIG difference when you are selling a big ticket item. But I have now had 3 out of 3 BAD experiences with Mercari and its customer service is AWFUL. I had a woman claim my LV bag was fake, and it was not. Apparently, she just wanted to test drive my property. Another claimed there was damage to a John Hardy 18K gold and sterling silver necklace she purchased from me at 80% off. I am now told she is sending it back to me damaged.... More...
    (Shopping, Chain Stores)
    mfprevost's Picture   mfprevost    0 Comments   Comments
  • Terrible customer service, full of scammers

    I purchased a designer handbag I later found out was counterfeit. I then requested a refund from customer service, only to wait several days before I got a response and they said they would give me a return label but didn't. I told them where's my return label, only to wait several more days until finally getting it. They told me to ship the item by the date printed on the label and found out it was already the last day. I was furious but there was no point in messaging them back at this point when they would only reply to me whenever they felt like it. I had to rush to the post... More...
    (Shopping, Chain Stores)
    acidmin's Picture   acidmin    0 Comments   Comments
  • Haven't received payment

    Item# 11984351. Sold by ashirle to Lorrane Schuster. I at first sent the wrong suit. You all gave her a return label I got it back. Mean while I had shipped her the correct one I paid shipping this time and Asps tracking # 9405510200793287878962. She has it now and you refunded her so I messaged her and no answer. How am I going to get paid my $25.00? I have been trying to get ahold of you all. More...
  • Mercari stole my money

    Mercari put a hold on my account. I bought a phone on an online site & it came with Mercari app on it. I signed up for direct deposit & changed all info to my name. When I put my name on direct deposit to deposit the 512.00$ I had on the aacount from sales, they put a hold on my acct for no reason at all & asked me for my SS # & pics of my license, I gladly sent & they still will not release my funds, is that legal? Can they hold my money & keep it? Dont they at least have to release my money? Its over 500$!! Im shocked, they had no problem taking 10% out of sales,... More...
  • Discrimination and Harassment!!

    This is the WORST company I've ever been a part of. These people are just crazy!! I bought and sold on here for about a year now and have been treated like garbage since I became an established seller. They find "certain" people to harass and falsely accuse of breaking their rules. Then they hand out severe disciplinary actions that are completely unfounded. I was accused of Copyright Infringement for selling a bracelet that I had actually bought on Mercari! There was no copyright offense!!?? Then they accused me of having "multiple accounts" which of course was a... More...
    (Shopping, Chain Stores)
    And5300's Picture   And5300    2 Comments   Comments

    This is the worst app ever. I welcome the chance to treat them like they treat us. Like crap! These robots are seriously mentally deficient. I am 67 years old so I have been around. NEVER have I dealt with such hateful, paranoid, crazy, unreasonable useless beings!! They don't help their members at all. Just answer questions with robo answers copied and pasted. Having nothing to do with your problem or question. They cancel people right and left for the goofiest reasons. Sooo many people I met on there are there one day and gone the next and they get no explanations. Read the reviews... More...
    (Shopping, Chain Stores)
    banjones's Picture   banjones    1 Comments   Comments
  • Account deletion

    I am very angry in the fact that i am a frequent user of mercury and have spent lots of money using this app and randomly at 2am my account has been deleted for no reason. i would really love if the company could undelete it or email me because i use this app daily if not i will not be using this app further and will have to share this bad experience with all my friends that i shared this app with More...
  • Descoware pot cooware

    I am with mercari for a year and had been a good buyer for a year , recently Jan 10 2017, I bought a cast iron pot , it came with a big chunk of paint had been chip off I requested to return the item to seller one of the team member Maria took over, and I did not know what happy to my page it got freeze it wouldn't send messages or photos, and the company set the way now, you can reach out to them, nobody can call it is totally no help anyway. More...
    (Delivery Services)
    Anoldfool's Picture   Anoldfool    0 Comments   Comments
  • Account Wrongly Closed- Poor Customer Service

    They deleted my account and accused me of fraud and maintaining multiple accounts. I had only one account and had made 2 small purchases under $6 in 6 months. I never sold on the site. After 5 emails and the continued response from them in form letter, I have no answers. They keep saying that I had received multiple warnings. I did not. They will not provide copies of the warnings nor will they give me dates of the warnings. They will not tell me what part of my personal info is duplicated on another account. I am concerned THEY may be a front for fraud and identity theft. More...
    sahm00's Picture   sahm00    1 Comments   Comments
  • My address is not working and I KNOW it's valid.

    So awhile back my mom gave me a debit card and I decided that I wanted to use it on mercari. At the time she gave it to me, we were away so I decided that I'd use it when I got back home. When I got back home, I decided to use my card. I entered all of my information including my address, zip code, etc. and I even DOUBLE CHECKED IT and I googled it just to make sure I was entering the correct address code and that my address was valid. I then entered my debit card number and clicked "add card" When I did this, something popped up telling me to "check my zip billing... More...
    (Shopping, Chain Stores)
    Orinana's Picture   Orinana    1 Comments   Comments
  • Mercari refuses to release my sales proceeds to me

    Re: Item ID : m850152773 usps tracking # 9361289683090129217585 Mercari is still holding my money after the buyer ignored my requests & Mercari's requests for rating the transaction. 2 days ago Noreen at Mercari wrote that she's gonna make 1 last attempt to get me rated so that I can get paid by asking buyer one last time to rate. However this buyer choses to ignore the request again. You'd think Noreen will respect her promise to rate me so that I can get paid. Aaron & james Z said no they want to give more time to the buyer when the policy clearly gives buyers 3... More...
    Greatmom4's Picture   Greatmom4    2 Comments   Comments
  • Contradicting company

    Mercari can't keep their own policies straight, including what they write in their FAQs. From one sentence to another on their policies (such as returns, receiving funds, etc) they contradict themselves and don't make sense. If you contact customer service, they almost always favor the buyer. This is an issue because lots of buyers on there buy something and never open the app again. In order to get your money, you need them to rate you. Mercari will put up a never ending battle to get the sellers their money, and they never follow their own policy. I had to screenshot their... More...
    (Shopping, Chain Stores)
    sammymommy123's Picture   sammymommy123    0 Comments   Comments
  • Discount coupon

    My first issue is that it is entirely too hard to contact someone who has some control over my money. Secondly, I recently purchased a pair of men's size 12 sneakers off the site and I had a 30% off coupon but I don't think it was applied (according to the amount I paid), but it's (the coupon) into longer available. I would gladly appreciate if someone (from Mercari) would contact me on this issue. Thanks in advance More...
  • Horrible Company

    They deleted all my listings and suspended my account on CHRISTMAS! They said I was engaging with customers about trading. A customer would ask to trades and I would say I DO NOT TRADE. Apparently, that means I engaged in trading? But, that isn't even the worst part! I bought a Kylie Birthday Edition mini matte lipsticka. They seller swore it was real, and when I received it, it was completely fake. They actually contained glue! So, i contated Mercaru about a eefund, it took them 4 days to approve it and they approved it the night before Thanksgiving! So, my public library was closed... More...
    tnstetter7's Picture   tnstetter7    0 Comments   Comments

    I've used Mercari for years and have enjoyed my experience. The events that occurred today have showed me that there is ZERO customer support, and no security with my credit card information. Today a username commented on a bracelet listing saying that they wanted me to email them because they were interested in a dress I had posted. I had copied down the email, and within a minute, the comment was gone. Did not say it was deleted but the comment was completely gone like it was never there. I emailed the user, and got a quick response with writing that was confusing and did not make... More...
    (Shopping, Chain Stores)
    Melissagreen's Picture   Melissagreen    1 Comments   Comments

Mercari Reviews By Product


Mercari Comments

CajunDaizee says: (3 years ago)
This site is nothing but a breeding ground for honest people to get ripped off. Their Buyer Protection sounds great until you actually try to contact customer service through their "Help Center." They should call it the "No Help Center!" If you buy anything, hope it's from an honest seller and make sure it's money you can afford to lose if not. And you also better hope after the seller marks it shipped that you receive it within a few days because the seller can request that their funds be released even if you have not received your purchase! So many issues I can't even list them all. Just don't expect customer service to help you if you have an issue. USE THIS SITE AT YOUR OWN RISK! You have been warned.

4569angel89119 says: (4 years ago)
Seller here sold a 12 dollar item and they said my bank account gor deposit was wrong stole all of it from me . Funny when I needed s 20 dollar refund it wrnt thru my debit card to the so called non eorking account so why not the 12 bucjs , they ignored the bbb slso when I contacted them for help . beware don't sell a damn thing on this site you'll get screwed out of the sale and shipping costs. Alert consumers sbout this . Oh ty mecarri for indefiemtly banning me ftom you site best idea ever now refund my 12 bucks you theifs .

jhawaii808 says: (4 years ago)
This site is a joke. I few of my items were flagged and removed due to mercaris policies...however I see a lot of other people selling the same stuff that was removed and flagged from my listings. Why only punish some and not all!? Not to mention you can't really ship an item out for $3-standard shipping. Prices here are $5+ (Hawaii) due to weight. They really need to update their options on shipping and possibly include shipping methods such as flat rate shipping. And I dont get why we have to rate when the person you sold it to receives the item...what if they dont ever rate? You lose out not only on your item but the money that just in limbo.
Overall its good in some ways not bad in some ways.

MAYJUR says: (4 years ago)
ladies please be careful when purchasing used purses I bought a used coach bag it said some wear and tear and a couple of stains when I got it. it was a lot of WEAR AND TEAR I had to email MERCARI about 4 times no number to really get in touch with them after 3 weeks I get and email 10:30 pm that my transaction was completed REALLY so PLEASE be careful what you am out of 40.00 and have a DIRTY NASTY PURSE.

star5carri says: (4 years ago)
This sites communication aspect is none existent body answers the emails and there are a lot of scammers beside the fake that one lady was mad I left her only good feedback not great because the item was not as described so she want around flagging my comment ,saying they were rude when none of them were and mercari didn't even check to see what my comments are ,just tells me if I keep getting flagged I will be removed ...smh

Wpfloyd2 says: (4 years ago)
I sold 2 pairs of Mek Jeans, the buyer recived them before New Year, and wont leave a rating. So i havent got paid yet and Mercari staff has yet to respond to several of my emails. I feel like i got robbeb, is it that easy to steal from people on here, Mercari dont care!

Mcat says: (4 years ago)
I am trying to get a hundred dollar refund as a seller has now refused to ship an item and I can't get in touch with anyone. I am very upset and want my money

Jesstyle1 says: (4 years ago)
Mercari at this stage seems to be about as productive as placing an ad in the newspaper classifieds. No social aspect to this app, yes you can share listings but only to FB it twitter. Limited features! Had a long way to go before being compatible to Poshmark or Vinted and other apps of this type. The $1 credit is a joke when like apps offer $5-$7. Overall I am not very impressed so far

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