Mercari Consumer Complaints All Reviews

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Mercari Reviews

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  • Discrimination and Harassment!!

    This is the WORST company I've ever been a part of. These people are just crazy!! I bought and sold on here for about a year now and have been treated like garbage since I became an established seller. They find "certain" people to harass and falsely accuse of breaking their rules. Then they hand out severe disciplinary actions that are completely unfounded. I was accused of Copyright Infringement for selling a bracelet that I had actually bought on Mercari! There was no copyright offense!!?? Then they accused me of having "multiple accounts" which of course was a... More...
    (Shopping, Chain Stores)
    And5300's Picture   And5300    2 Comments   Comments

    This is the worst app ever. I welcome the chance to treat them like they treat us. Like crap! These robots are seriously mentally deficient. I am 67 years old so I have been around. NEVER have I dealt with such hateful, paranoid, crazy, unreasonable useless beings!! They don't help their members at all. Just answer questions with robo answers copied and pasted. Having nothing to do with your problem or question. They cancel people right and left for the goofiest reasons. Sooo many people I met on there are there one day and gone the next and they get no explanations. Read the reviews... More...
    (Shopping, Chain Stores)
    banjones's Picture   banjones    1 Comments   Comments
  • Account deletion

    I am very angry in the fact that i am a frequent user of mercury and have spent lots of money using this app and randomly at 2am my account has been deleted for no reason. i would really love if the company could undelete it or email me because i use this app daily if not i will not be using this app further and will have to share this bad experience with all my friends that i shared this app with More...
  • Descoware pot cooware

    I am with mercari for a year and had been a good buyer for a year , recently Jan 10 2017, I bought a cast iron pot , it came with a big chunk of paint had been chip off I requested to return the item to seller one of the team member Maria took over, and I did not know what happy to my page it got freeze it wouldn't send messages or photos, and the company set the way now, you can reach out to them, nobody can call it is totally no help anyway. More...
    (Delivery Services)
    Anoldfool's Picture   Anoldfool    0 Comments   Comments
  • Account Wrongly Closed- Poor Customer Service

    They deleted my account and accused me of fraud and maintaining multiple accounts. I had only one account and had made 2 small purchases under $6 in 6 months. I never sold on the site. After 5 emails and the continued response from them in form letter, I have no answers. They keep saying that I had received multiple warnings. I did not. They will not provide copies of the warnings nor will they give me dates of the warnings. They will not tell me what part of my personal info is duplicated on another account. I am concerned THEY may be a front for fraud and identity theft. More...
    sahm00's Picture   sahm00    0 Comments   Comments
  • My address is not working and I KNOW it's valid.

    So awhile back my mom gave me a debit card and I decided that I wanted to use it on mercari. At the time she gave it to me, we were away so I decided that I'd use it when I got back home. When I got back home, I decided to use my card. I entered all of my information including my address, zip code, etc. and I even DOUBLE CHECKED IT and I googled it just to make sure I was entering the correct address code and that my address was valid. I then entered my debit card number and clicked "add card" When I did this, something popped up telling me to "check my zip billing... More...
    (Shopping, Chain Stores)
    Orinana's Picture   Orinana    1 Comments   Comments
  • Mercari refuses to release my sales proceeds to me

    Re: Item ID : m850152773 usps tracking # 9361289683090129217585 Mercari is still holding my money after the buyer ignored my requests & Mercari's requests for rating the transaction. 2 days ago Noreen at Mercari wrote that she's gonna make 1 last attempt to get me rated so that I can get paid by asking buyer one last time to rate. However this buyer choses to ignore the request again. You'd think Noreen will respect her promise to rate me so that I can get paid. Aaron & james Z said no they want to give more time to the buyer when the policy clearly gives buyers 3... More...
    Greatmom4's Picture   Greatmom4    2 Comments   Comments
  • Contradicting company

    Mercari can't keep their own policies straight, including what they write in their FAQs. From one sentence to another on their policies (such as returns, receiving funds, etc) they contradict themselves and don't make sense. If you contact customer service, they almost always favor the buyer. This is an issue because lots of buyers on there buy something and never open the app again. In order to get your money, you need them to rate you. Mercari will put up a never ending battle to get the sellers their money, and they never follow their own policy. I had to screenshot their... More...
    (Shopping, Chain Stores)
    sammymommy123's Picture   sammymommy123    0 Comments   Comments
  • Horrible Company

    They deleted all my listings and suspended my account on CHRISTMAS! They said I was engaging with customers about trading. A customer would ask to trades and I would say I DO NOT TRADE. Apparently, that means I engaged in trading? But, that isn't even the worst part! I bought a Kylie Birthday Edition mini matte lipsticka. They seller swore it was real, and when I received it, it was completely fake. They actually contained glue! So, i contated Mercaru about a eefund, it took them 4 days to approve it and they approved it the night before Thanksgiving! So, my public library was closed... More...
    tnstetter7's Picture   tnstetter7    0 Comments   Comments

    I've used Mercari for years and have enjoyed my experience. The events that occurred today have showed me that there is ZERO customer support, and no security with my credit card information. Today a username commented on a bracelet listing saying that they wanted me to email them because they were interested in a dress I had posted. I had copied down the email, and within a minute, the comment was gone. Did not say it was deleted but the comment was completely gone like it was never there. I emailed the user, and got a quick response with writing that was confusing and did not make... More...
    (Shopping, Chain Stores)
    Melissagreen's Picture   Melissagreen    1 Comments   Comments
  • Be Careful

    Even with a tracking number, You lose with this company ! A person can say they never got the item and you are on your own. They will cancel the order, The buyer keeps his money and your item, The post office says it was delivered and you're screwed, Then Mercari say they not responsible, You better off getting in your car and delivering it yourself M. Never will trust this bad system again ! More...
    (Delivery Services)
    Kenwetalk's Picture   Kenwetalk    3 Comments   Comments
  • they want my Social Security number to shop online??

    I have done a lot of online shopping and have never been asked to verify my identity to do so. I have purchased three things from Mercari (infant shoes and 2 outfits) for my soon to be granddaughter. I went to checkout from a purchase of a Nike hat and bootie set and a message popped up saying my account had been suspended indefinitely and I could no longer like, but, sell items on Mercari. I was like, wth?? I sent a message and asked them wth??, and told them I should have listened to all the horrible reviews ect. I received a request form asking to "verify my identity" and... More...
    (Shopping, Chain Stores)
    Tgleason777's Picture   Tgleason777    0 Comments   Comments
  • Fake apple I phone 7 plus seller name sneaker head

    Fake remade I phone!! I purchased what I thought was a apple I phone 7 plus for 250.00$ and it wound up being fake!!! I complained to mercari sent them photos and proof of scam so they approved the refund only after item arrives back to seller! Now in the meantime I accidentally send it to the wrong area with wrong shipping label and the customer support lady asks me to send it to her in a message the next day of pictures and without resolving the issue mercari automatically released my funds to the seller!! In the meantime they guy made 200$ plus more off of others with selling more and... More...
    (Mobile Phones)
    Kirahall's Picture   Kirahall    0 Comments   Comments

    I was sent an email on 12/04/2016 @ 1:29am that my account was under review & within a couple of hours my user privileges & account was REVOKED. I was a good seller with legitimate products, the product in question was one recently purchased on this very site...HOW IRONIC! PENALIZE ME FOR PRODUCTS SOLD BY THE PAGE ON THIS SITE. I really don't care that I can't sell on this site anymore, I just want my purchases & MY MONEY FROM SALES! This site values CROOKS & NOT HONEST SELLERS!! DON'T WASTE YOUR TIME ON THIS TRASHY SITE! More...
    Msneva's Picture   Msneva    0 Comments   Comments
  • Mercari can't stand by their refund policy

    I purchased a skirt which was listed as good condition. When I received it, I found some light brown marks and wanted to return it. The customer service representative Ron denied my request because the item was listed as "good condition" so it's NORMAL to have stains. And he said if I don't like it, I can relist it for a new buyer...WTF?! Why would I have to list a skirt with stains and find another dummy buyers in order to get my money back? Totally unacceptable. I won't purchase again. More...
    (Shopping, Chain Stores)
    bibufish's Picture   bibufish    1 Comments   Comments
  • Mercari deleted my account by accident!!!!

    I was buying a new sweatshirt off of the mercari app and I commented to the seeker telling them I would be buying off another account which was my aunts account. She decided to give me an early Christmas present and pay for the sweater off of her account. This is the reason I told the person I was buying from that I was going to buy off another account. A few hours later I received a notification from mercari saying they believed I was committing fraud and that I had multiple accounts under my name. Keep in mind I did not I just used my aunts account to buy the sweatshirt as she wanted to... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Dcarty404's Picture   Dcarty404    1 Comments   Comments
  • STILL dont have my product

    I bought a phone case from someone about a month ago and the trackjng number worked but it never changed the process it was going through. -as if the seller never actually shipped it, now after complaining to them that if i dont get it in the next week or so ill be returning their item and i will not be rating them. Now i no longer have access to the tracking number! What the actual heck do i do?! More...
    (Delivery Services)
    Bertrama62498's Picture   Bertrama62498    0 Comments   Comments
  • Returning items

    I will never be using this app again or promote it to be used! In many cases item that are used are being sold on this app. For that reason it doesn't fair to return items becaus a person can purchase something and then use it and return it. I usually sell my items on poshmark and all sales are final. One girl tricked me into selling my stuff on mercari and of course they don't charge as much for the fee but It doesn't feel as "safe" to do business as poshmark. Now I would like to receive my return ASAP to resell it and the buyer is trying to negotiate prices. After... More...
    Joycequijano's Picture   Joycequijano    1 Comments   Comments
  • Got suspended for wrong reason

    I woke up this morning "We noticed that you posted a comment that promotes and advertises your personal account. Mercari does not support advertising or soliciting in any format. We have removed this comment for you" and my account was under review and then i got this messege "Your ability to sell and create new listings has been suspended for 1 month. However, you are still able to purchase, Like, and Comment on existing listings" I contacted them twice and they're keep repeating the same answer over and over Here is the policy that I haven't violated... More...
    Koko2000's Picture   Koko2000    1 Comments   Comments
  • Suspended my account...FOR NO GOOD REASON!

    I have enjoyed buying from Mercari. I have purchased a few pair of shoes....only to try for a 3rd pair, and received an email saying my account has been suspended for 'suspicious' activity. (??) They are demanding either a full photo of my license OR my SS #!!! Isn't it ILLEGAL, to ask for confidential information like this? I have NEVER been asked for that kind of information from a company. I called my attorney and he agreed to NEVER give that kind of information out, and if they are threatening this is the only way to reactivate my account, they should be banned from... More...
    (Shopping, Chain Stores)
    phtraynor's Picture   phtraynor    4 Comments   Comments
  • oUch

    I just used this app for the first time. I bought a travel size benefit blush and a sample size posie tint. When I got the items I was initially happy until I saw that the same woman had multiple listings for the same items. I commented asking where they come from and she deleted my comment! I believe what I got is fake and the worst part is that I fell for it and gave her a good rating before I figured her out. There is also a woman who keeps making accounts to sell fake mac lipstick. I asked her where hers came from and she deleted the listing and put it up again! She was going by... More...
    EvilQueen's Picture   EvilQueen    9 Comments   Comments
  • unresponsive

    O my gosh worse company ever!!!!!! im a stay at home mom and i sell things to make a living its 5 days already since a buyer got a item delivered they have not rated me to get payed so i contact customer service like there help page i have been waiting 5 days with out any response Back also i bought something that was not as described so i also message them for a refund and no response also for this matter here are the item number i need refund for m949903949 and i need to be rated to get my funds for m912944243 and m274016580 More...
  • Mercari Bands their good sellers!

    I had been using this app for about a month. I have 106 great reviews, very happy customers. Then I get a message saying my account is under review for referencing outside sites. The site I reference was a PRICE GUIDE. I tried to explain this to them but I was banned anyway. Their reply was "sorry for the confusion but we will not refurbish your account". Now my customers are upset, all of my 200 listings were just deleted (hours of work) and I am not allowed to ever sell on there again. They do nothing to their users who manipulate, backstab, or never ship the item you bought,... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Mercarisucks's Picture   Mercarisucks    7 Comments   Comments

    First, I want to start by saying I am beyond furious!! It took almost 3 weeks to ship my order when we paid for next day service!!!! First failure? UPS dropped my order off at the Post office after the post office told them the can't leave items there or it would be returned! They left it anyway, so it was returned back to the sender in NY (from Philly). Next, my friend had to RESEND it and pay ANOTHER next day fee!! However, they had a malfunction in their "equipment" so it delayed it one day!!! Next, they supposedly tried to deliver to my home, but no one was there!!! I... More...
    (Delivery Services)
    Mia357's Picture   Mia357    0 Comments   Comments
  • Terrible - No Customer Service at all

    I bought something that was not as described. Mercari has not and will not respond to any of my messages to try and figure out what to do etc. How can you run a business that has no customer service when people are purchasing and sending off thousands and thousands of goods??? I'm not sure this company will be around much longer - Stick with ebay - much safer and will respond to any complaints you may have. STAY AWAY FROM MERCARI!!!!!!!!! More...
    jjminxy's Picture   jjminxy    0 Comments   Comments
  • Don't use this company, it's a scam!

    I ordered a dress a month ago and it never came. The tracking number tells me it never left the USPS. I called USPS and they told me a layble was made but nothing was dropped off. I contacted mercari and they told me I would get a refund. It's been 2 weeks now and still nothing so I asked mercari when I was going to get my refund back and they told me they don't understand my question. They have no phone number so you can only contact them in a e-mail. After you send them a e-mail it takes the 3 days to get back to you. Then another 3 days until you get your money back. I've... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • WORST customer service

    This has to be the worst customer service ever. It takes weeks to get a reply, so if you have a problem with either, shipping, refunds, requesting a rating, etc just expect to hear from no one for weeks. It almost makes you nervous about doing any business on with Meraci app. I have made some money with this app, but the problem is I have already tried several times to deposit money into my bank accounts and it's been weeks now and I'm still waiting for a simple transaction to go through. Like usual, still no customer service. Here is another example of really bad customer... More...
    Straightup's Picture   Straightup    0 Comments   Comments
  • terrible "customer service "

  • Mercari has the worst customer service

    I listed a new with tag authentic fashion jewelry item, which comes with the original tag and even authenticity certificate. This woman (who used another name to make transaction) bought my item and claimed that it was counterfeit after she received it (even though it came with the original tag and authenticity certificate). I knew right away that she's a scammer. After looking her up, I found out her real name and noted that she is apparently the woman who sued her previous company for firing her because her "breasts were too big" - LOL WTF SERIOUSLY?!?! Instead of... More...
    superstore's Picture   superstore    1 Comments   Comments
  • Non refunded order.

    Ma buyer purchased one of my items. I sent it out the same day like literally an hour after. My buyer never receives the item. Another week later after I have contacted them 5 times they cancel the order and don't refund me! I never had a problem with them until this started happening. The same thing happen a few weeks earlier with some shirts I purchased. I bought them, the seller shipped the next day. I never received them. It's took over a month to resolve the issue. And I have no idea if she got her money returned. Mercari never responded to any of my messages to them. Worst... More...
    Coolio2244's Picture   Coolio2244    0 Comments   Comments
  • Disgusted with the service !

    My past listings I had no problem with Mercari Service. Recently I had completely two different transactions that went bad. The same thing happened twice where as the buyers were not responding to my messages so that I may ship them the right product . The first one I shipped off but was never rated so as you know you don't get paid & they had to give me a credit . Thankfully the second time I never shipped it otherwise I would have had the same thing happen again. I contacted mercari and they are not responding. I am very frustrated and upset with the service they are... More...
    (Shopping, Chain Stores)
    RSApparel's Picture   RSApparel    0 Comments   Comments
  • Terrible customer service.

    I purchased a pair of BKE jeans from a seller on Mercari on 5/9/2015. The seller messaged me several days later after I paid for the jeans, saying she couldn't ship the jeans. She also said she contacted Mercari to cancel the order and has not yet got a response from Mercari. I also have messaged Mercari myself several times explaining that the seller wasn't able to ship me the jeans I paid for and that I would like a refund. I have not gotten a response from Mercari. I'm getting very aggravated and I have contacted the Better Business Bureau and informed them about my... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Sarah121178's Picture   Sarah121178    3 Comments   Comments
  • Mercari is trash

    Me and my wife both got robbed by a buyer that claims they never received their package when the usps website said it was delivered to the buyers mailbox via the carriers gps mail tracker. I contacted mercari several times with no response but the buyer submitted a request to cancel the transaction and now they're giving her the money that was suppose to be mine for the item we all know she received mercari is a garbage website More...
    Aunit30's Picture   Aunit30    0 Comments   Comments
  • Terrible Customer Service

    It takes weeks for Mercari to solve simple problems. They have no phone number to contact them to help speed things up. If you need to handle more than one issue at a time there are not separate inquiries for that so the mercari customer service representatives have trouble handling multiple requests. I'm not sure their first language is English because they do not seem to understand my concerns at times. The last example was a seller relisting an item I had bought because someone said they would pay more for it. So the seller cancelled mine after I had bought it (2 days after!) This... More...
    (Shopping, Chain Stores)
    RHINO0187's Picture   RHINO0187    1 Comments   Comments
  • Mercari is deleting my account

    I sent one buyer a necklace and I taped the necklace to the envelope and taped it closed. She claims that she received an empty envelope when I know that is not true. She demanded that I send her another necklace but I had no more necklaces she had gotten my last one. I told her she could contact Mercari and get her money back or she could just pick something off my page for the equivalent price. Well later that day ironically I get a message from Mercari saying I had prohibited items (but none of my items were prohibited) and my account was going to be deleted. I checked my page and all of... More...
    (Delivery Services)
    Mikayla925's Picture   Mikayla925    5 Comments   Comments
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