Mercari Complaint

Mercari Complaint

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Got suspended for wrong reason


I woke up this morning

"We noticed that you posted a comment that promotes and advertises your personal account. Mercari does not support advertising or soliciting in any format. We have removed this comment for you" and my account was under review and then i got this messege

"Your ability to sell and create new listings has been suspended for 1 month. However, you are still able to purchase, Like, and Comment on existing listings"

I contacted them twice and they're keep repeating the same answer over and over
Here is the policy that I haven't violated whatsoever

Solicitations:
Soliciting users to an external website
Soliciting transactions to an external website
Soliciting users to provide personal information
Soliciting other users to list Prohibited Items or engage in Prohibited Conduct


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