Mercari Complaint

Mercari Complaint

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Terrible customer service, full of scammers


I purchased a designer handbag I later found out was counterfeit. I then requested a refund from customer service, only to wait several days before I got a response and they said they would give me a return label but didn't. I told them where's my return label, only to wait several more days until finally getting it. They told me to ship the item by the date printed on the label and found out it was already the last day. I was furious but there was no point in messaging them back at this point when they would only reply to me whenever they felt like it. I had to rush to the post office to ship the item. The seller should be ashamed of themselves as well. I have also seen numerous very obvious counterfeits on the app. Mercari does not do a good job at all with taking care of these scammers and it seems they do not want to at all.


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