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Mercari Complaint - WORST customer service - customer service
Mercari Complaint

Mercari Complaint

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WORST customer service - customer service


This has to be the worst customer service ever. It takes weeks to get a reply, so if you have a problem with either, shipping, refunds, requesting a rating, etc just expect to hear from no one for weeks. It almost makes you nervous about doing any business on with Meraci app.
I have made some money with this app, but the problem is I have already tried several times to deposit money into my bank accounts and it's been weeks now and I'm still waiting for a simple transaction to go through. Like usual, still no customer service.
Here is another example of really bad customer service from Mercari app, I sold an item and the buyer claimed it was damaged and wanted to send it back so she could get her money back. Well she did send it back but the item she sent back was a different item than purchased from me. I tried to resolve this with mercari and even sent photos etc. all just ignored my dispute completely so now I am at a huge loss, while the scammer got away with a free item and money. Mercari still allowed the scammer to have an account, because I see her on the site with an open working account, yet Meracri site has no problem taking switch action at times to send you warning email about listing they don't allow, like bundling items! What kind of site does not allow bundling. Horrible.
Again...over 2 weeks now and I am waiting for the balance I made to be transferred into my bank. This is Mercari's only form of payment. They don't provide PayPal deposits, or form of payments in a check.
That's is my receive based on facts. If this site is going to last they better clean up thier act because I have a feeling allot more people will be writing reviews about Mercari site, and might even have legal issues soon.


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