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Mercari Complaint - sellers can leave retaliation negative feedback if you contact them with issues - Mercari
Mercari Complaint

Mercari Complaint

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sellers can leave retaliation negative feedback if you contact them with issues - Mercari


I see all the time sellers say "please contact me before rating less than great" but my advice is DONT unless you want negative feedback. Unlike eBay, sellers on Mercari can leave buyers negative ratings! I received an item not as described, in this case it was a bra listed as new but came in filthy dirty, obviously used condition. I messaged the seller to try to work things out. She got really nasty and defensive, accusing me of trying to "scam" her. Instead of going through Mercari to initiate a return I decided to take the $15 loss so that I could rate the seller appropriately to warn other buyers (on Mercari rating completes the sale, so if you return an item you lose the ability to rate). After I rated the seller, then she was able to rate me. Lo and behold, shecrated me NEGATIVE and in the comment section she called me a "scammer trying to get free stuff" warning other sellers to stay away from me. Now I am stuck with that rating. I have actually had other sellers cancel my transactions because of this rating, refusing to do business with me because they think I'm a scammer. It's really not fair, that a buyer can be faced with retaliation feedback for trying to work things out with a seller. Mercari really needs to change the way buyers are rated. My advice, if you get something not as described either A) go straight through Mercari to complete a return of B) take the loss so you can rate the seller honestly WITHOUT contacting them about it, lest you end up with a retaliation negative yourself


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