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Mercari Support Ticket - Suspended account

Mercari Support Ticket

Suspended account

Created By: Alyssan1919's Picture Alyssan1919 Last Reply: Alyssan1919's Picture Alyssan1919
Priority Level: [Emergency] Status: [Open]
Created: 5 months ago Last Updated: 5 months ago
Department: N/A Replies: 0

I have a MAJOR issue! Me & my sister at this moment live in the same house hold & both have 2 separate accounts....We both got a msg saying it looks like ONE person has two accounts and that one would be deleted...so my sister wrote them back and explained the situation and they reinstated her account...however on my account •Alyssa• they keep saying you are operating more than one account and that I will have to choose which account to keep and the other will be deleted... me and my sister have had two separate marcari accounts for three years now and both are in good standings... there is actually no advantage for one person to have two separate accounts... at the time when we got the message I was using my sisters old email account because at the time when I set it up three years ago I did not have one and now I do have my sisters old phone but like I said for one person to have two separate accounts would be pointless especially when we’re buying and selling on each of our accounts... for me to lose my account and apparently start all over would be awful I have 85 ratings and several followers who have followed me for a while... and all I keep getting from customer service is a generic reply saying that that one person is operating two accounts. Please please I need someone to help me with this


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