Mercari Complaint
Reviewed by
Terrible Customer Service
It takes weeks for Mercari to solve simple problems. They have no phone number to contact them to help speed things up. If you need to handle more than one issue at a time there are not separate inquiries for that so the mercari customer service representatives have trouble handling multiple requests. I'm not sure their first language is English because they do not seem to understand my concerns at times. The last example was a seller relisting an item I had bought because someone said they would pay more for it. So the seller cancelled mine after I had bought it (2 days after!) This has happened before and Mercari has no policy against it. I displayed my concerns to Mercari about the policy and they said basically, "thank you for your inquiry, we have cancelled your order as requested." They just can not understand me I guess. And they take so long to solve issues you can never submit feature requests. I have what I think are a lot of good ideas that I don't give them because we are always working on some issue I'm having with a seller. Which is another issue, this app is so easily accessible that you get a lot of sellers on there that don't know what they're doing. A lot of orders don't ship, many items come broken. If you do buy something make sure you tell your seller to package carefully. Most know how to of course but I'd say 30% of users who sell have no idea what they are doing and either won't send or won't send correctly. Most of this could be solved however with better customer service.
Share This Review:
Is this your Business? Claim Your Business Free and reply to this customer
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
More Mercari reviews
- Suspended account
- Can’t follow sellers
- Log in
- Customer service is not reply
- Returned and broken no help
- MERCARI SCAMMER they steal seller money!!
- TERRIBLE
- They my account deleted
- Can't find Mercari chat
- Chat Messaging
- THEY DO NOT CARE ABOUT YOU AS A SELLER
- Scrammers!!
- Company Contact Info
- THEY ARE SCAMS SCAMS
- sellers can leave retaliation negative feedback if you contact them with issues
- payment not recieved
More
Similar reviews
- Terrible Customer Service
- Terrible; Terrible; Terrible; It the worst thing ever.
- Horrible company beware!
- Terrible Service and Terrible Equipment
- Terrible
- Avoid McAlarney's Pools, Hot Tubs, and Spas in Marietta, Ohio!
- TERRIBLE CUSTOMER SUPPORT
- Terrible!
- Late delivery
- Terrible customer sevice
- TERRIBLE!!!!!!
- Terrible Customer Service
- BEWARE
- Refund Policy a SCAM , NO CUSTOMER SERVICE , TERRIBLE VPS SERVICE
- Terrible
- bad food and drink
More
How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you
"Posting on your site DEFINITELY HELPED (it was pointed out by retailer), and sped up response after 6 weeks of mulling around BEFORE we posted our complaint."
MeasuredUp Success Stories
Activity
Details
[Top]
StumbleUpon
del.icio.us
Google
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Digg
Facebook
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live